Our Business Procedures
We have established procedures and policies for our business transactions and anybody willing to engage our services. The statement of and adherence to these procedures is necessary for transparency, integrity and efficiency. These procedures apply to potential clients seeking our representation services and well as commodities sellers, buyers and agents or fellow brokers willing to engage our services or transact business with us.

General Procedures For Potential Clients and Customers
This procedure is for all our potential clients and customers who wish to engage our business sourcing, agency and foreign representation, business advisory and facilitation services. Please note that if you are a Gold and Diamonds Buyer, Seller, Mandate or Broker, you should check the other procedures mentioned on this page for the one applicable to you.

• For a Company or Organization seeking our Agency or Foreign Representation Services, Facilitation Services for Foreign Business Partnerships, and/or Sourcing for International Business Opportunities in Import/Export Trade, the company is required to send us an email of their requirements with full contact details, link to their website (if any) and any appropriate proof of their genuineness. We would respond within 48 hours requesting for additional information and/or information to proceed with the business transaction.

Sellers/Mandates Who Need Our Representation and Brokerage Services
This procedure is for the Seller or Seller Mandate that wants us to be the Seller Agent, Mandate or Broker for one or more commodities

• Seller sends us complete contact information for Non-Circumvention and Non-Disclosure Agreement (NCNDA) which must be signed and returned.
• Seller issues a freshly dated, signed and sealed Full Corporate Offer (FCO) on Seller's Letterhead addressed to us.
• Seller provides us with Proof of Product (POP). In the absence of a verifiable POP, Seller must be ready to put up Performance Bond as part of the Sales and Purchase Agreement contract procedures. Please note that some End Buyers may also request a Performance Bond Guarantee even with a verifiable POP.
• Seller issues us an Authorized Mandate/Agent Agreement which is signed and sealed between us.
• Seller provides us with a signed Sales and Purchase Agreement (SPA) awaiting counterpart signature from End Buyer.

Buyers/Mandates Who Need Our Representation and Brokerage Services
This procedure is for the Buyer or Buyer Mandate that wants us to be the Buyer Agent, Mandate or Broker for one or more commodities

• Buyer sends us complete contact information for Non-Circumvention and Non-Disclosure Agreement (NCNDA) which must be signed and returned.
• Buyer issues a freshly dated, signed and sealed Letter of Intent (LOI) on Buyer's Letterhead addressed to us.
• Buyer provides us with Proof of Funds generally through a freshly dated Bank Comfort Letter (BCL) or Irrevocable Corporate Purchase Order (ICPO) on Buyer's Letterhead and consistent with the Banking Coordinates provided on the Letter of Intent.
• Buyer issues us an Authorized Mandate/Agent Agreement which is signed and sealed between us.
• Buyer provides us with a suggested Sales and Purchase Agreement (SPA) for End Seller if necessary.

Agents/Brokers/Intermediaries Who Need Our Facilitation Services
This procedure is for the Buyer or Seller Agents, Brokers or Intermediaries who require us to be facilitators for them. We expect that the Agents or Brokers have carried out necessary due-diligence with the Seller or Buyer they are representing and that the Broker or Agent is next to End Seller/Buyer Mandate. We do not want long broker chains and associated delays and any Agent, Broker or Intermediary contacting us must be ready to provide necessary documentation promptly and without delay.

• Agent, Broker or Intermediary sends us complete contact information for Non-Circumvention and Non-Disclosure Agreement (NCNDA) which must be signed and returned.
• Agent, Broker or Intermediary sends or request from us Master Fee Protection Agreement (MFPA) which is signed and notarized by a prime bank and lodged with the respective banks.
• Agent, Broker or Intermediary provides us End Buyer LOI with BCL or ICPO or End Seller FCO with POP and signed SPA or connects us with the End Buyer/Seller or Mandate for direct relation and collection of these documents.

Buyers/Sellers/Agents/Brokers/Intermediaries Interested In Our Current Offers
This procedure is for the Buyers, Sellers, Agents, Brokers or Intermediaries who are interested in transacting business based on the listed Current Offers on our website. We entertain only serious Buyers, Sellers or Agents with all necessary documentation.

• Seller, Buyer, Agent, Broker or Intermediary sends us an emailed expression of interest along with nominated transaction procedures and with full contact information for response.
• Seller, Agent, Broker or Intermediary should send signed soft Full Corporate Offer (FCO) on Seller/Mandate Letterhead and signed Sales and Purchase Agreement (SPA) along with first contact email to hasten transactions or after initial response.
• Buyer, Agent, Broker or Intermediary should send Letter of Intent (LOI) on Buyer/Mandate Letterhead along with first email to hasten transactions or after initial response. Must also be prepared on issue Proof of Funds generally through BCL or ICPO.